Friday, September 16, 2016

Businesses Running ORM on Twitter Get New Features!

Twitter logo
Twitter ORM now a Breeze
For businesses which are handling customer service through Twitter, the popular social networking platform has rolled out a series of new features today. Users will now be able to connect better with profiles which are offering customer service on Twitter. You will now be able to display on your profile whether or not you offer customer support on it or not. You will also be able to display when you are active to respond to queries.

Twitter has included a new Customer Support settings page in the Dashboard. Post-enabling the same, it'll show that the business offers Twitter support. Your business will now be able to receive messages from anyone, thereby not requiring you to follow back the account. 

You will also be able to show when you're online to receive queries, thereby setting the expectations clear on your end. Honestly, this will definitely help de-clutter all the negative clutter many of our brands receive.

As a guy who has worked in the telecommunications industry for over 3 years, this will defnitely help a lot of my clients. How about you? Share in the comments below!

Follow us on Facebook, Twitter to stay posted!